Comments on: Warners’ Stellian ruined my X-Mas

By: brian nalezny

brian nalezny — Thu, 24 Sep 2009 19:33:01 +0000

I wish I had seen these complaints before I got a stove from Warners Stellian. Our oven hasn’t worked since we bought it and we are in our third week of dealing with this. First, a repair date was set, no one came on that date, no one called to cancel, and when I contacted them they said a part was back ordered. Then I was told we could exchange the faulty stove for store credit to buy a more expensive one (by $300). When we investigated that option online we found the more expensive one somewhere else for less than the original stove. When I told Warners that we just wanted our original stove fixed it took three days for them to reply that they’d get back to us when they could fix it. If you have a problem with them, do what my lawyer told me to do: only communicate with them by e-mail so that there will be a paper trail and you won’t end up where it is just your word against there’s.

By: J of Q

J of Q — Sat, 03 Jan 2009 00:13:46 +0000

I feel your pain. I've been fighting with Warners Stellian over a refrigerator for over three months, and the problem's still not solved! You can get the full story here.

By: Smithers MINNEAPOLIS » Blog Archive » Warners’ Stellian closes the deal

Wed, 24 Dec 2008 21:48:40 +0000

[...] I got a call from the customer service manager today checking in to make sure that everything went ok with the replacement of the washing machine. She told me she had read my previous post. [...]

By: bloodline

bloodline — Wed, 24 Dec 2008 00:22:08 +0000

oh, i am deeply touched, seriously, considering this, i was out of line calling you a dingleberry, please accept my apologys

By: Family Ties

Family Ties — Wed, 24 Dec 2008 00:13:57 +0000

Drop by if you’re up for a 30 min. commute. We’ll squeeze your load in…

By: Smithers

Smithers — Tue, 23 Dec 2008 21:50:55 +0000

@Brent L.: maybe I am a bit fatalistic...maybe.

By: fpa

fpa — Tue, 23 Dec 2008 21:41:11 +0000

isnt marriage great?

same kinda shit happens to me….

fpa

By: Brent L.

Brent L. — Tue, 23 Dec 2008 20:57:26 +0000

Dude, you don’t have to let a broken valve ruin your x-mas… these things happen. That’s a lot of drama if you ask me, and I think your wife will forgive you if you either go to the local laundromat or wait till tomorrow and do it all at home. Make a Holiday party out of it!

By: wah

wah — Tue, 23 Dec 2008 19:35:01 +0000

when we moved into our house we brought our all-in-one washer/dryer with us (people take their appliances with them in NC) and the house had a washer dryer. So we basically have 2 sets..get an all in one to complement what you have.

By: Strats

Strats — Tue, 23 Dec 2008 18:50:49 +0000

If you end up needing to get new ones, let me know. I recently did all the research. Also, Pete is home today – so swing by and do a few loads if you’d like!

By: jkruse

jkruse — Tue, 23 Dec 2008 18:50:11 +0000

She’s never going to let me forget this.

My advice? You could potentially build up a bit of political capital from this – totally exaggerate how bad it is, and how badly you screwed up.

If you’re anything like me you’ll do something much worse within a month or so, and by copping to this screw-up you’ll seem like a more reasonable person heading into the next crisis.

p.s. the upside to the laundromat is that they’ve got dozens of washers there. You’ll be running your new machine for weeks to grind through that pile of dirty clothes. One cycle’s worth of time and the laundromat and you’re back to the starting line.

By: Little d

Little d — Tue, 23 Dec 2008 18:46:41 +0000

Diamonds always seem to patch up things and umm, dude your wife knows now…

By: meow

meow — Tue, 23 Dec 2008 18:39:07 +0000

Warner’s Stellian??? ApplianceSmart!! Laundromat on 50th and Xerxes is where I went when I had washer issues.
A day without laundry??? Maybe someday…..

By: Smithers

Smithers — Tue, 23 Dec 2008 18:27:12 +0000

@dwold: you are kidding right? and risk having my martini spilled? lose my monocle? be disturbed while reviewing the latest issue of Chauffeured Magazine? I think not.

By: dwold

dwold — Tue, 23 Dec 2008 18:01:36 +0000

Possibly go to the laundromat and rub shoulders with the underclasses?