Where am I right now?
Sunday, October 22nd, 2006
(sent wireless via Treo 650)
Archive for October 22nd, 2006
Air Travel sucks
Sunday, October 22nd, 2006We were supposed to fly from Pensacola FL to Minneapolis today via Memphis but we found out last night that our leg from Memphis to Minneapolis was cancelled. So, being the great customer service company that it is, Northwest Airlines went ahead and transfered our reservation to Delta and then promptly forgot about us. Our new reservation with Delta was to take us from Pensacola to Atlanta and then on to Minneapolis.
We got to the airport this morning at 5:30am, after getting up at 4:00am, to find the Delta flight was also cancelled. Delta apologized but, being our tickets were with Northwest, there was nothing they could do for us. Mrs. Smithers phoned Northwest and their only solution was to book us on a US Airways flight leaving tomorrow afternoon. I am certain that Northwest has once again forgot about us.
We bought the tickets from Northwest. It seems to me that Northwest should take some responcibility to follow through, when they rebook a reservation due to a problem they caused, to make sure that there is no additional problem with the rebooking. Their attitude is more like “who the hell cares, that’s your problem.” But what can you expect from a bankrupt airline?
This kind of treatment is not exclusive to NWA. Regardless of what airline you fly they treat you like a piece of crap. With very little customer loyalty to any particular airline why should they behave any different? What’s their motivation to do a good job?
So let’s here it in the comments section: What is your airline horror story? What’s the worst treatment you have ever received when flying the friendly skies? Get it off your chest here and now.
(sent wireless via Treo 650)
